Thick Skin and PACS ADMINISTRATION

Development of "Thick Skin" is as much of an evolution step for a PACS ADMIN as the feature of flight would have been for the dodo ( . . .the extinct bird!!!). I guess, in all verbosity, i am trying to say. . . keep your ears shut, your skin oiled and your eyes open. . . for a PACS ADMIN cannot afford to get affected by a users emotions. There is a very thin line between observation and administration of a system. I am noticing that my job is getting to be as much about babysitting my users as it is about making their experience a profitable and productive experience.. . .and I thought it was about making my function obsolete( automatic).. . . . Hmmmmmm ( still thinking!)